At IZA Lifestyle, a brand by REHAB A, we value our customers and want to ensure you have a smooth and stress-free shopping experience. Please read our Cancellation and Return Policy carefully before making a purchase.

Cancellation Policy

We understand that plans change, and you may wish to cancel an order.

  • Cancellations are accepted within 12 hours of placing the order.
  • If your cancellation request is received within this window, a full refund will be processed within 24–72 hours.
  • Cancellations will not be accepted after the 12-hour window.

To request a cancellation, please email us at izalifestyle25@gmail.com or message us on WhatsApp with your order details.

Return Policy

We take great care in packing and shipping your orders, but in the rare case of issues, here’s how returns work:

Return Window

  • Return or exchange requests must be raised within 5 days of delivery.
  • Fabrics and SALE items are not eligible for return or exchange.
  • Products must be unused, with all original tags and stickers intact.

Return Process

To initiate a return, please share the following details with us at izalifestyle25@gmail.com or on WhatsApp:

  • Your order details
  • Reason for return
  • Clear images or videos (especially in case of damaged items)

Note: Customers are responsible for shipping the product back to us. We do not arrange pickups. Kindly use reliable courier services such as DTDC, Delhivery, or India Post.

For any questions, please reach out via email or WhatsApp.

Damaged / Incorrect / Missing Items

  • If you receive a damaged, defective, wrong product, or missing item, inform us within 24 hours of delivery.
  • An unboxing video is strongly needed as proof.
  • Upon verification, we will offer a replacement, store credit, or full refund based on the case, which we will validate once the product reaches us back, and then decide on the refund.
  • Minor variations in print or color due to natural dyes or handmade processes are not considered defects.

Refunds

Replacement & Monetary Refund Processing Times – REHAB A

  • Replacement Processing Time: 7 days
  • Refund Credit Time: 7 days (amount will be credited to the customer’s account within this period)

Store Credit

  • Refunds (for valid returns) are typically issued as Store Credit.
  • Store credit will be emailed to you within 24 hours after we receive and inspect the returned item.
  • Store credit is valid for a lifetime and applicable for future purchases online or in-store.
  • Shipping charges are non-refundable.

Monetary Refunds

  • We offer a money refund only in cases of damaged or wrong product delivery.
  • Once the return is received and inspected (takes 1–2 business days), refunds are processed to the original payment method in 7–14 working days.
  • Shipping charges are not refunded.

Important Notes

  • Misprints and minor color variations are natural features of handcrafted items and are not eligible for return.
  • All returns are subject to inspection by our team before processing any credit or refund.
  • IZA Lifestyle, under REHAB A, reserves the right to make the final decision on all return, exchange, and refund cases.